Amazon Mega Drive as Customer Service Associate for freshers 12th/Any Degree in Pune-Between 8th to 31st August 2015



Company Name: Amazon

Company Established Year: July 5, 1994, Bellevue, Washington, United States

Amazon Company Profile: Amazon.com, Inc. (/ˈæməzɒn/ or /ˈæməzən/) is an American electronic commerce and cloud computing company with headquarters in Seattle, Washington. It is the largest Internet-based retailer in the United States. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, software, video games, electronics, apparel, furniture, food, toys and jewelry. The company also produces consumer electronics—notably, Amazon Kindle e-book readers, Fire tablets, Fire TV and Fire Phone—and is the world’s largest provider of cloud computing services. Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics.

Job Type : KPO/BPO/ITES/Others

Job Location: Pune

Job Educational Qualification: 12th/Any Degree

Experience Required: Freshers

Walk-in Date : 8th to 31st August 2015

JOB ROLE: Customer Service Associate

Walk-in Timings : 10:00am to 3:00 pm

CTC: Best In Indsustry

Eligibility:

Candidate should possess Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply from recognized University or Institution.

Communication Skills:

Candidate Should Have Excellent communication skills (written and verbal).
Candidate Must have the Ability to communicate correctly and clearly with all customers.
Candidate Should Have Excellent documentation skills.
Candidate Must Have Good comprehension skills & ability to clearly understand and state the issues customers present.
Candidate Should Have Ability to concentrate & follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
Candidate Should Work successfully in a team environment as well as independently.

Computer Knowledge/Skills:

Candidate Should Have the Ability to use a desktop computer system.
Candidate Must Control Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and 
Internet Explorer.
Candidate Must Have Excellent typing skills.
Candidate Should Have Demonstrates understanding of the Internet, Amazon.com website, and 
competitor websites.
Candidate Should Have Demonstrates an ability to successfully navigate websites.
Candidate Must Have Demonstrates a proficient knowledge of email applications.
Camdidate Should  Have Demonstrates an ability to learn in various media.
Candidate Must Have Ability to successfully adapt to changes in the work environment.

Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a 
fast-paced environment.
 Ability to empathize with and prioritize customer needs.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business – as much as 60 hours a week, 
most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate
 prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business 
need.
Ability to maintain composure in highly escalated situations.
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will
 be creative and analytical problem solvers with a passion for excellent customer service.

Recruitment Process: The eligible candidates who are interested to participate in this process are requested to confirm their participation By Going To The Below Venue.

Mandatory Documents:

  • Photo copies of 10th, 12th marks and all the degree marks cards.
  • Photo ID proof (License / Passport / College ID card)
  • Resume (Ensure that your Full Name is on it)

Amazon Walkin Venue Details:

Dr.D Y Patil Institute of Engineering and Technology,
Opp.Hindustan Antibiotics Factory,
Sant Tukaram Nagar,
Pune

Company Website:www.amazon.in

If you have any queries post them as comments we will reply to you as soon as possible. All The Best!!

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One Response to “Amazon Mega Drive as Customer Service Associate for freshers 12th/Any Degree in Pune-Between 8th to 31st August 2015”

  1. Atifa Beig says:

    Hello,
    I am 19 years old and studying in 2nd year of Fashion promotion and imaging at MIT Institute of design, Pune. I would like to know if I would be able to manage this job along with my college and also if the interviews are yet going on. I am very much interested. Waiting for your kind response. Thank you.

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