Company Name:CA Technologies
CA Technologies Company Profile:The CA Technologies business service innovation approach can help you transition from simply maintaining IT systems to delivering new, innovative services and solutions.
Job Type :Associate IT Customer Support Analyst
Job Educational Qualification:B.E/ B.Tech
CTC:As per industry standards
- Candidate Should Be Any B.E/ B.Tech Graduates.
- Knowledge of operational Incident/Problem management tools such as Service Desk, etc.
- High level of proficiency in supporting Microsoft (Windows 7, Windows XP) Operating Systems and MS office products.
- Have a good understanding and experience in PC Hardware Troubleshooting (Preferably Dell, Lenovo)
- Very good knowledge and experience on Laptop/Desktop Imaging process inCorporate environments (How to build a system from scratch).
- Have a good understanding and exposure of Blackberries, Iphones, Androids and other Mobile devices.
- Have a good understanding and exposure of the Software delivery solution to the Desktops/laptops in Corporate Environments.
- Have a good understanding and exposure of Antivirus and Malware solutions in Corporate Environments.
- Have a good understanding and exposure of VPN and Wireless solutions in Corporate Environments
- Have an understanding of LAN/WAN setups in offices.
- Candidate Must have Good Communication Skills.
Job Req ID:171
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